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A Tale of Two Projects By : Robert Howard A short story about how a single project can take on two distinctly different personalities. PMP Certification Practice as Many Questions as You Can By : Jacquelyn Donner Consider using a Project management professional exam simulator to practice pmp certification. A PMP Simulator Can Help you Assess Your Readiness for the PMP Certification By : Jacquelyn Donner A PMP simulator can help you assess your readiness for the project management professional pmp certification. PMP Certification can be Difficult By : Jacquelyn Donner A pmp certification exam simulation program with a lot of questions can help you in preparing for the test. PMP Certification Simulation Program to Pass the Exam By : Jacquelyn Donner Consider using a pmp certification simulation program to pass the project management professional exam with minimal study time and effort. PMP Certification Study Help By : Jacquelyn Donner Consider studying more using a pmp certification exam simulation program to practice in the same environment as the actual test. A PMP Exam Simulation Program can Help you Pass the Project Management Exam By : Jacquelyn Donner Using a PMP simulation program is vital for anyone preparing for the PMI PMP certification. Using a PMP Exam Prep Program is an Amazing Way to Study! By : Jacquelyn Donner In using a pmp exam prep software program which is designed by pmp professionals and based on questions from previous exam, sample exams and on the PMBOK guide, you can accelerate your study efforts. PMP Practice for Project Management Professional Certification By : Jacquelyn Donner Candidates become accustomed to the official pmp practice exam through taking as many tests as possible, with timers, review options and everything included. PMP Project Management Important Information By : Jacquelyn Donner Candidates preparing for the pmp project management exam should consider using a pmp simulation program to prepare. There are many options project managers can consider to use in studying to pass the pmp exam on their first try. How To Hire A Professional Commercial Painting Contractor By : Tim Evans This article details how to hire a commercial painting contractor. The article offer advice including insurance requirements, references and various application techniques. Improve Maturity with Capabilities By : Robert Howard In today's fast-paced business environment, businesses need a performance framework that can grow over time, be benchmarked against the competition, and stretch the imagination of employees and stakeholders. Capabilities and maturity models can better position your business for future competition and unforeseen threats and opportunities. How You Can Make Huge Amount Of Money Over The Internet By : Eddiee It would also help if you can identify their buying power (to see if they can afford your products), their online behavior (to easily make your marketing strategies more focused), and their preferences. Check on your competitors. You can stay on top of the game if you know the strengths and weaknesses of those people that you are up against. Identify the elements that they are using in creating and selling their products online and top them by exerting more efforts and energy on your product cre Cutting Costs With Six Sigma By : Tony Jacowski Six Sigma has always been an initiative targeted toward improvement in quality and providing value to the customer. However, it has been observed by several companies including Motorola, and Honeywell, that Six Sigma helps reduce costs as well. The simple philosophy of reducing defects is a deciding factor in cutting costs. Understanding The Increasing Relevancy Of Six Sigma Pilot Projects By : Tony Jacowski Six Sigma may have turned out to be one of the greatest success stories of our time, but even so, businesses need to address caution obviously because there can never be a system that's completely failsafe or risk free. Software Systems - Playing An Important Role In Six Sigma Implementations By : Tony Jacowski Over the years, there have been innumerable Six Sigma implementations worldwide - and what is noteworthy is that most of them have turned out to be successful. When we talk about Six Sigma implementations, it would be worth mentioning that more often than not it is Six Sigma professionals such as Black Belts and Master Black Belts who take all the credit for successful Six Sigma implementations. The Lowdown On Six Sigma Tools, Techniques, Concepts And Methodologies By : Tony Jacowski It's likely that you have heard quite a lot about Six Sigma and the benefits associated with it. But, do you really understand what it signifies and how exactly does it achieve all the prominent objectives such as cost reductions, process improvements and quality enhancements? DFSS - The Secret Behind The Success Of New Products And Services By : Tony Jacowski Just a few decades back, businesses concentrated more on the profitability aspect when designing new products or services. However, with quite a lot of products and services failing to achieve desired results, businesses were forced to rethink their strategies - and most importantly, identify the main reasons responsible for such failures. Understanding Commonly Used Six Sigma Methodologies By : Tony Jacowski A simple definition of Six Sigma would be that it is a quality management system with three main objectives (i.e., reducing costs, improving quality and achieving highly efficient business processes) wherein the defect rate never exceeds 3.4 per million opportunities that might exist for such defects to occur. So, how exactly does Six Sigma manage to achieve such seemingly loftier goals and objectives? Can Green Belts Shoulder The Responsibility Of Six Sigma Implementations? By : Tony Jacowski Well, a simple "yes" or "no" will never be sufficient for answering this question, obviously because it all depends on the type of Six Sigma implementation and the skills and talents of Green Belts. An Overview Of Six Sigma Quality Management Systems By : Tony Jacowski Six Sigma quality management systems can be described as a set of concepts, techniques and methodologies that are deployed by businesses to achieve important organizational objectives such as quality improvements and cost reductions. Such systems were designed and developed for the first time in the late eighties by the Motorola company. An Overview Of Basic Lean Six Sigma Training Tools And Techniques By : Tony Jacowski When Six Sigma Training concepts and methodologies were first developed, they were used mainly for reducing the defect rate. However, over the years many new offshoots of Six Sigma have come into existence, obviously because businesses wanted to achieve a lot more than just a reduction in the defect rate. 6 Common Reasons IT Projects Fail By : Alice Khosravy A project can fail for a combination of reasons. By understanding why projects fail, outsourcers can plan ahead to avoid potential problems. Global IT Sourcing and Data Security By : Alice Khosravy An outsourcing company should consider many different factors when choosing a global IT partner. Among these criteria should be data security. Overcoming Communication Barriers in Offshore Outsourcing By : Alice Khosravy Communication barriers can be overcome if preemptive measures are taken by the outsourcing company and the vendor. An efficient communication plan can play an important role in the development of an outsourced project. Lean And Creative Six Sigma To Solve Real-Life Issues By : Tony Jacowski Lean Six Sigma is a very systematic and comprehensive approach towards solving real-life problems. Lean is popular for the accuracy in analysis, logic backed by data, easy improvement metrics and quantifiable benefits and cost savings. Lean: Six Steps With Review Points By : Tony Jacowski Lean Six Sigma is a philosophy that aims at the improvement in value provision to the customer, improvement in process flows and elimination of waste. Lean deals with waste by shortening the time gap between the order and the shipment. The organization is based on six steps for continuous improvement. These steps are value, value stream, flow, pull, perfection and replication. Lean Six Sigma Training Options By : Tony Jacowski The need for training in Lean Six Sigma arises when organizations decide that they want to go the Lean way. Training includes understanding the various methodologies, problem areas, operational flaws and an understanding of the metrics. Sponsorship And Chartering Are Keys To Project Success By : Tony Jacowski The success of the Six Sigma project is not based on how good or bad the Green Belts and Black Belts have worked; it is highly dependent on the strong base of project sponsorship and project charter. Often Six Sigma is thought of as a quick fix solution for problems of the organization. However, the success of Six Sigma is dependent on its long term implementation. Hoshin Planning: Making the Strategic Plan Work By : Tony Jacowski In the current business scenario, organizations strive towards exceeding the customer's expectations and achieving a competitive edge over rivals. This comes as an outcome of the long term planning, an achievable vision towards the goal and continuous improvement in the processes. Six Easy Steps To Keeping The Six Sigma Project Pipeline Full By : Tony Jacowski Selecting the right improvement projects and developing a project pipeline is necessary to the success of the Six Sigma initiative. Projects that are too large can be unmanageable. Such an initiative stands a chance of failing. Cutting-Edge Methods Help Target Call Center Waste By : Tony Jacowski There are different activities undertaken in call centers; planning, call routing, after-call operations, research operations on unresolved calls, reporting and staff scheduling. The most important function is the handling of calls, inbound as well as outbound. This function is repeated a number of times throughout the day and needs lots of improvement. A Practical Approach To The Successful Practice Of 5S By : Tony Jacowski Most of us would like to work in clean and tidy workplaces. Often the productivity of employees will be affected by how the workplace is arranged. A cluttered, untidy place will put off employees and there will be large amount of waste in such cases. Getting Things Done - How To Project Manage By : john mce Project management is all about making things happen. It's about bringing successful completion to a project accomplishing predetermined goals and objectives. The main challenge for a project manager is to achieve all these goals and objectives while adhering to other constraints such as time and budget. Highlighting The Benefits Of Project Management Training By : Gurinder Singh Project management is one of the important processes of an organization for the simple reason that it answers a lot of your questions and adds order to the company. With this, project management training is important to ensure that you have the right skills and knowledge when it comes to doing project management. Six Sigma Project Reviews By : Tony Jacowski Communication is an integral part of Six Sigma projects. It starts from the project charter and moves ahead with the project reviews, also called milestones or tollgate reviews. The project charter defines all major issues related to the project, right from the start to the planned "last date", process problems, relevance of the processes, process goals, measurements and so on. How Lean Six Sigma Training Inspires Quality And Efficiency By : Tony Jacowski Lean manufacturing is all about ensuring that products move faster through processes. The Six Sigma methodology ensures that the quality and efficiency of the goods being manufactured also improves. Thus, a combination of the two as Lean Six Sigma can bring out key transformations and improve the efficiency of goods and services being provided. Six Sigma Training vs. Total Quality Management By : Tony Jacowski Many are of the view that the Six Sigma Training and Total Quality management is the same; in other words it (TQM) is an old wine in a new bottle (Six Sigma). However, Six Sigma and TQM are two different things, with Six Sigma being relatively newer than TQM. Tips On Keeping Six Sigma Teams Motivated By : Tony Jacowski In the modern competitive age, success is the mantra for life, whereas failure spells death and decay. Inefficiency or lack of speed implicit in failure is unacceptable and unpardonable. The competitive ethos of the contemporary world places enormous demands on us; we have no choice but to perform or perish. E-Learning And Six Sigma Certification By : Tony Jacowski With the technological improvements happening every day, learning with the aid of electronic media is catching on like never before. E-learning, which stands for electronic learning, covers various things like web-based applications, virtual classrooms, learning via Internet, satellite broadcasts, CD-ROMs and so on. Lean Management Tools and Six Sigma Integration By : Tony Jacowski An overview of lean management tools and how they relate to six sigma integration. Six Sigma: IDOV Methodology By : Tony Jacowski When the need is felt for a Six Sigma project, the outcome may be a change in the existing processes, or the development of a new process or product. Design for Six Sigma (DFSS) is concerned with the development of a new product. Even in the case of DFSS, there are methodologies like DMADV, DCCDI, IDOV and DMEDI, which may be used according to the needs of the project. Employee Surveys For Six Sigma Success By : Tony Jacowski For any business, big or small, employees are the most important assets. The morale of the employees is what keeps them going. Employees with low morale will hamper the growth of the business as a whole. These businesses will benefit from undertaking surveys to gauge the morale among the employees of the company. Role of Facilitators, Mediators and Arbitrators in Six Sigma Projects By : Tony Jacowski In any organization, the most important resource is the human resource. And with human nature comes the situations of disputes. In Six Sigma projects, we will find situations where there is a need for dispute resolution. The reasons for disputes vary; it maybe distrust among individuals or rivalries. Making The Best Use Of Process Improvement Consulting By : Tony Jacowski There are often times when companies want to bring about changes in organizational culture. They want to make improvements in the overall processes and bring about a quality culture like Six Sigma to the system. This is when they must decide if they should hire an external or an internal business consultant. Using Lean Six Sigma Training To Reduce Excess And Obsolete Inventory By : Tony Jacowski Lean Six Sigma is a preferred solution to sort out the problem of excess inventory. Lean Six Sigma solutions have proved to be extremely useful in tackling the problem over the years. There are various high level and low-level root causes for this problem. Six Sigma Training For The Banking Industry By : Tony Jacowski Six Sigma has developed and shown good results in the manufacturing industry. However, the concepts and tools of Six Sigma are such that they can be used in any industry; service, banking, help desk functions and many more. In the banking sector, it gives a major boost the quality of services rendered. Tools To Make Value Flow To The Customer By : Tony Jacowski Value is what customers expect from any company when they buy a product. The product has value when it meets the expectations or requirements of the customer. The expected value is not easy to determine for new products and services, but needs to be done. This can be done with the help of surveys, focus groups and other techniques. Managing The Change To A Continuously Improving Culture By : Tony Jacowski Six Sigma is a methodology for solving complex situations, as well as for continuous sustained improvements. Continuous improvement is about small improvements undertaken in the organization at various levels at the micro level of process and practices. It is about bringing about small changes that can improve the quality of the processes and the output as well. DMAIC Project Selection Using A Systematic Approach By : Tony Jacowski The DMAIC methodology for Six Sigma has been applied well to the manufacturing industry. Its utility as a process has been proved beyond doubt but a systematic approach to project selection is what needs more consideration. While cost and efficiency has to be managed well by the Six Sigma Black Belts, a systematic approach to DMAIC methodology can prove to be highly efficient. The Kaizen Philosophy By : Tony Jacowski Simply put, Kaizen is a philosophy of continuous improvement. The more popular way of applying Kaizen is by undertaking blitz or focused bursts for the improvement in business. In the Japanese context, it is applied to every aspect of life, but the major utility you will find in America is mostly for work processes. How To Project Manage Like A Professional, Even If You're Not By : john mce As the old saying goes if you fail to plan, you plan to fail and this is an excellent ethos for any new project manager. Careful preparation rather than jumping straight in at the deep end can save you and your team, time, money and effort. The Concept Of Zero Defects In Six Sigma By : Tony Jacowski We have often heard the concept of zero defects in relation to Six Sigma. Six Sigma is defined as 3.4 defects per million opportunities, allowing for a process shift up to 1.5 sigma. Six Sigma Training For Software Implementation Projects By : Tony Jacowski The beauty of Six Sigma is that it can be implemented in every field and is not just limited to the manufacturing Industry. The use of the Six Sigma concepts has caught on with the service industry, and that involves the software industry as well. Using Interviews To Shape Six Sigma Deployment By : Tony Jacowski A Six Sigma initiative will be successful when it becomes a way of life for the entire organization. The executives, champions, Black Belts and Green Belts and the Master Black Belts have to undertake the deployment in a planned manner to ensure this. All organization members, from the CEO to the end users, should be involved in the process. Process Ownership Is Vital To Six Sigma Project Success By : Tony Jacowski The most important functions of a Six Sigma project team are those executed by the Six Sigma Champion, Black Belts and the Master Black Belts. They will get maximum recognition for their efforts. But other members of the team who play an important role are the process owners. They are responsible for the management of the processes in the organization. Improving Help Desk Functions by Using Six Sigma Training By : Tony Jacowski The beauty of Six Sigma Training is that it proves to be the best methodology to bring about changes for betterment in the manufacturing industry as well as the financial, telecom, and health care sectors. At the same time, the Six Sigma methodology can also benefit the services industry for improving customer service processes, problem solving, and internal support services. Six Sigma And Lean For The Pharmaceutical Industry By : Tony Jacowski Pharmaceutical companies are focusing on cost reduction and compliance. The industry is concentrating on reducing risk by improving the quality of the manufacturing process. Relying on end-of-process tests that may not be as reliable, these companies are looking at Lean manufacturing and Six Sigma principles which have been effective in the manufacturing and other industries as well. Road Map For Six Sigma Trained Green Belts By : Tony Jacowski In the Six Sigma organizational structures, the Six Sigma trained Black Belts play the critical role of analysis and problem solving. They are assisted in their activities and other Six Sigma project functions by the Green Belts. Six Sigma Training - Employee Assessments By : Tony Jacowski An important consideration of Six Sigma is the fact that the productivity of employees is dependent upon their level of satisfaction. For the success of the business, the assessment of employee contributions is useful. An assessment of all business processes at their top performance levels is vital to meet the challenges in this competitive world. The Basics Of Project Management By : john mce Project management consists of 4 main elements; scope, resources, time and cost. All elements need to be managed properly if the project is going to be a success. Poor management can lead to project failure hence why it is so important. Various Levels Of Six Sigma Training and Certification By : Tony Jacowski The objective of the Six Sigma methodology is to reduce defects by improving processes and products and services. It involves identification of problem areas and rectification by formulating various techniques. The entire process involves lots of data collection and data analysis to be done using the various tools that Six Sigma provides. The attempt is to cut costs and reduce wastage of resources. Roles And Responsibilities Of Six Sigma Trained Champions & Master Black Belts By : Tony Jacowski Each organization will have its own structure and approach to Six Sigma. A successful Six Sigma deployment is the result of the teamwork of the members of the Six Sigma team. The deployment is successful if the approach is a top down one. Typically, a Six Sigma team has various members with varied roles and capabilities. Is Six Sigma Training Only For Big Companies? By : Tony Jacowski Big companies like Motorola, General Electric, Sony, Toshiba and many more like them have rolled out Six Sigma projects and implemented them successfully. This naturally gives rise to a misconception that Six Sigma is limited to just big companies. However, the approach of Six Sigma is such that its deployment can be modified to suit small and medium-sized businesses as well. A Six Sigma Training Primer By : Tony Jacowski The training or education of employees is vital to the success of Six Sigma projects in any organization. Six Sigma training includes imparting knowledge about the various core concepts and techniques of Six Sigma. What Is DFSS And How Does It Compare To DMAIC? By : Tony Jacowski When an organization decides to bring about improvements or changes into the organizational process, a good solution is to use Six Sigma methodology. There are methodologies such as DMAIC and DFSS, which are useful to bring about improvement in the existing processes and products, and even the development of new products and processes. Theory Of Constraints And Six Sigma By : Tony Jacowski Six-Sigma is a methodology that aims at high performance using a data driven approach. It aims at reducing defects in the work processes and delivers valuable products according to the requirements of customers. The objective is to eliminate defects that have a negative impact on customer satisfaction levels. The Kano Analysis And Customer Needs By : Tony Jacowski In the current competitive scenario, customer satisfaction is of great importance in just about every field. Every organization is making an effort to listen to the voice of the customer and bring about the appropriate changes to the products or services they offer to achieve customer satisfaction. Project Planning And Six Sigma Certification By : Tony Jacowski When an organization undertakes a Six Sigma project, the success of the project lies in its systematic management. There are various tools for project management, such as project plans, Gantt charts, Pareto Analysis and so on. Design Risk Assessment In Six Sigma Implementation By : Tony Jacowski A Six Sigma project is undertaken when a need is felt to bring about changes in an existing process or product design. It may be an entirely new process or product that is designed, or it may be a few improvements or additions to existing ones. Facilitation Techniques For Certified Six Sigma Teams By : Tony Jacowski Facilitation allows teams to arrive at an outcome for which they take the entire responsibility and are committed to achieving it. The facilitators are the catalyst to create a working and productive chemistry among the members of the project. They bring about the best results in the interests of those involved. The Five W's and One H Approach to Six Sigma By : Tony Jacowski A Six Sigma project is generally undertaken to bring about changes in the process and products for improved productivity, profitability and customer satisfaction. Its aim is the reduction of defects and reaching a quality standard of 6 sigma. The Five W's and One H approach can be effective in understanding a process or product taken up for improvement. Geographically Scattered Six Sigma Certified Project Teams By : Tony Jacowski Six Sigma projects are, more often than not, based on the assumptions that the units under consideration will be in close geographical vicinity, mainly in the same physical plant. Leading a Six Sigma team is itself a challenge - and when it comes to managing teams at different locations scattered over vast geographical areas, it becomes even tougher. Choosing The Right Projects For Six Sigma Implementation By : Tony Jacowski Six Sigma projects are undertaken to bring about changes for the betterment of process, which in turn will improve customer satisfaction, and ultimately profit margins. Project selection is dependent upon various factors like those that have a customer perspective - while some are relevant from the shareholders point of view. Evaluating Six Sigma Certified Team Performance By : Tony Jacowski Six Sigma projects are not dependent on the best tools and data and the improvement methods as much as they are on the effective teams. All team members contribute to the success of the project. Evaluating team performance follows the same principle as evaluating any performance. Owner Builder Lessons for the Project Management Industry By : Chris Esposito Owner builder residential construction projects offer a terrific point of comparison from which businesses can learn volumes about effective (or ineffective) project management strategies and techniques. Owner builders make many basic mistakes. Learn from them to refresh yourself on some project management basics. The Philosophy Of Six Sigma By : Tony Jacowski For years, many companies have worked hard in their attempt to achieve high profitability levels in their businesses. Business leaders are constantly on the lookout for new ideas that will have sustainable improvements over a larger period of time. For an integrated approach and to find the right tools for overcoming such issues, Six Sigma has come into limelight. Six Sigma Team Recognition And Rewards By : Tony Jacowski It is human nature to feel good and motivated to work further if a job well done is rewarded or recognized - even in a small way. In companies, it can prove to be of high value and encouragement for employees to work hard. Rewards give them the message that they are valued for their contributions - and that proves to be a good enabler for further sincere effort. Process Improvement Teams For Six Sigma Success By : Tony Jacowski Very often, the managers of the company devote their time to fighting fires and find little time to carry out daily responsibilities or improvement initiatives. The Six Sigma approach uses cross-functional dedicated teams to initiate improvements in the existing organizational processes. Six Sigma: Phases Of Benchmarking By : Tony Jacowski On a Six Sigma project, you would generally face questions such as: how well is your organization doing? How do you compare to others? Are the best practices being used? - and so on. But, the real question is who comparisons are being made with. Aligning Six Sigma And Healthcare By : Tony Jacowski One sector which must have zero defects is the Healthcare Sector. Everyone from doctors, patients, healthcare administrators and other medical professionals wish that this sector become perfect, with mistakes entirely eliminated and efficiency improved to maximum extent. Merging Six Sigma And The Balanced Scorecard By : Tony Jacowski Every business leader wants to take their company to higher levels of profitability. This is accomplished by taking all stakeholders on the route of satisfaction by providing good value products or services. In this attempt, improving existing processes and developing new processes or products wherever required is one solution that a Six Sigma initiative can bring about. Guidelines For Six Sigma Healthcare Project Selection By : Tony Jacowski Six Sigma can be an effective approach to the improvement of services by any health care organization. Its utility can be advantageous to the betterment of services like those of the administration department, housekeeping, emergency and operating processes and so on. What Is DFSS? By : Tony Jacowski An overview of DFSS, or design for six sigma, and how it relates to six sigma methodology overall. Understanding Six Sigma Deployment Failures By : Tony Jacowski There is no specific definition of "failure" of the Six Sigma deployment. However, there arises a need to get the assistance of the Black Belts and Green Belts to support the business when the consultants have moved on. The Six Sigma Cycle of Change By : Tony Jacowski To achieve Six Sigma, a company ought to concentrate on a change in process aimed at specific results. Change - like anything else- involves following certain steps that will lead to your goal and the implementation of Six Sigma. Six Sigma is about culture change. It involves a cycle of changes in behavior, company culture change and achieving results from experiences. Six Sigma: Making Good Change Agents By : Tony Jacowski When a business leader finds the need to carry out changes, the most important thing they need is a good team to carry out the initiative. Six Sigma team leaders carry out overall responsibilities with the support of the project managers who focus on specific areas. Sustaining Results From Six Sigma By : Tony Jacowski Many companies are now facing a problem of lack of commitment and loyalty from their own employees. Six Sigma Costs And Savings By : Tony Jacowski The emphasis of Six Sigma is on the quantification of each aspect of improvement, including the cost of improvement or the saving gained out of this improvement as well due to reduction in the defects. Six Sigma project implementation becomes the motivating force of Six Sigma operational level controls. Six Sigma: Keys To A Successful Change Deployment Process By : Tony Jacowski Continuous improvement initiatives are undertaken by many companies to ensure that they are up to the mark to the specifications of the customer and on a strong base, even in adverse conditions. Depending upon the sector and the needs of the organization, tools such as TQM, Six Sigma, Lean Transformation and so on are used. Six Sigma And Workout By : Tony Jacowski Six Sigma deployment leaders usually find change management to be the most challenging aspect of deploying Six Sigma. In many deployments, the resistance to change is overcome through exercise of command or by mandating or by relating belt certification to promotion. Both these strategies have a negative impact. Which Customers Should A Six Sigma Company Listen To? By : Tony Jacowski The two things that are most important for the success of a Six Sigma initiative are customer satisfaction and alignment of the project to the organizational objective. The first thing companies are usually told about with respect to Six Sigma strategies is listening to the customer. Tips And Technology For Six Sigma In Mobile Workforces By : Tony Jacowski Many companies have successfully used Six Sigma as a mechanism to improve processes and satisfy customers. Six Sigma projects have been undertaken in various areas, and there have been some relevant changes and gains from it. Six Sigma Training In 3 Easy Steps By : Tony Jacowski Training and education are the keys to Six Sigma success. Successful deployment of Six Sigma projects can be possible if the Green Belts and Black Belts are trained fully to handle any situations in the execution of the project. Six Sigma Cost of Quality By : Tony Jacowski Cost of Quality has been typically associated with the costs incurred due to defects in production and the restoration of better products. However, costs incurred on the delivery of a product at acceptable levels of quality and preventing delivery of inferior quality product or service can also be covered under the cost of quality concept. Quality Function Deployment for Competitive Advantage By : Tony Jacowski In today's competitive environment, companies fall short when they just concentrate on giving what the customer wants and do not consider the need to exceed these desires. Truly listening to the voice of the customer (VOC), and providing accordingly, is one way to ensure that competitive advantage. Involving Finance in Six Sigma - Do It Early and Fully By : Tony Jacowski Six Sigma projects claim to reduce costs and increase savings. However, assumptions are not enough - there should be sound proof. Organizations need to measure the financial benefits achieved from the project implementation. Who else would be a better candidate for assessing this financial change but the finance department? Measuring And Improving Service Processes With Six Sigma By : Tony Jacowski Services are primary to any organization, be it manufacturing, financial or service sector. Loan processing in financial institutions, the accounts departments in manufacturing companies and recruitment units of all sorts of companies are nothing but the services processes of the organization. Guidelines For Making Lean Six Sigma Work In Sales By : Tony Jacowski For a long time, Lean Six Sigma has been implemented in the manufacturing and engineering sectors. One recent area of implementation is sales departments. It has been proven by successful implementations in various companies that Six Sigma can be equally effective in the sales process. 10 Eternal Truths of Project Management By : john mce In the life of any project, big or small there's a number of 'unexpected's' an experience project manager will learn to expect.
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